PassKo Support

Real people read every message. We aim to reply within 2 business days.

Email support

support@passko.app

Security notice: PassKo will never ask you for your 2FA secret keys, your vault passwords, or the contents of your backup file — not by email, not by phone, not by chat. Never send secrets to anyone claiming to be support.

What can we help with?

Sign-in problems

Google Sign-In or phone sign-in not completing, or account password reset.

Vault unlock

Passkey, fingerprint or screen-lock issues when opening or editing items.

Backup import / export

Creating a backup file or restoring it on a new device.

Subscription

Restore purchases, Pro not activating, cancel or manage PassKo Pro.

Delete account

Remove your PassKo account and associated account data.

Bug report

Tell us the device, Android version and what you were doing.

How to cancel PassKo Pro

Open Google Play.
Go to Payments & subscriptions → Subscriptions.
Select PassKo → Cancel subscription.

In the app: Settings → Manage subscription (Pro), or Restore purchases if Pro is not showing. Refunds follow Google Play policy.

How to delete your account

Email support@passko.app with the subject “Delete my PassKo account” from the same email or phone number you used to sign in. We delete or anonymise account data within 30 days unless the law requires us to keep it longer. Your local vault is removed by deleting the entries or uninstalling the app. Purchases are held by Google or Apple and may remain in their store records.

Send us a message

This form simply opens your email app — nothing is stored on this website.